PHYSIOTHERAPY Q & A
Does Mainway Physiotherapy offer Telehealth?
Yes! We do. Below are some FAQs about our virtual services.
What is Tele-Rehabilitation?
Tele-rehabilitation is the provision of Physiotherapy services from a distance and involves
communication with a patient who is remotely located from the Physiotherapist.
It allows long-distance patient and clinician contact, care, advice, education, intervention and
What are the Benefits?
The benefit of virtual therapy is that we can see you functioning in your home. We can watch you walk
outside, walk up the stairs or even how you sit at your office chair. We will be able to monitor/ modify
and adjust your current treatment plan, or make a new one.
We can also get your family involved in your therapy and exercise plan.
How can you ensure my Privacy?
We use a secure platform to protect your privacy. We will also gain your special consent prior to
treatment. This session is not recorded.
Will my Extended health plan cover the cost?
Yes, the majority of Insurance companies have agree to pay for telehealth if provided by a Registered
Provider. Here is a list of known providers, but contact your individual provider to confirm prior to
As provided by the Ontario Physiotherapy Association:
The list below will be updated as new information becomes available.
In addition to these EHB insurers the WSIB also covers virtual care.
INSURANCE COMPANIES SUPPORTING VIRTUAL VISITS:
Johnston (Chambers of commerce, CINUP, Maximum)
Manion Group (Group Health, Group Source)